Contact Us
Questions about an order, a size or a return? Real people from our team read every message and reply by e-mail within 1 business day. Most answers are one tap away below.
- We reply within 1 business day
- Free shipping to the U.S. & Canada
- 14 days to exchange
What can we help you with?
The answers people look for most, without waiting for us.
-
Which size fits my dog?
Measure your dog once, in about two minutes: every product then shows the size that fits.
-
-
-
Wholesale
Pet boutiques, groomers, vets and dog hotels: apply once, see wholesale prices across the shop.
-
-
Something else?
A question about a product, a gift or anything else: write to us and we reply by e-mail.
Send us a message
Pick a topic and tell us what you need; add photos if they help. We reply by e-mail, and you can follow the conversation in Help on any page.
Quick answers
The questions we get most, answered.
My parcel hasn’t arrived yet
Parcels are insured for 90 days. If 12 weeks have passed since we shipped your order and it still hasn’t arrived, write to us and we will reship or refund it.
My parcel says delivered, but I don’t have it
Check your mailbox, the doorstep, your neighbors and the reception at work, and give it one more day. Then call your local post office (not the hotline) and ask who delivered it and where. If it doesn’t turn up, file a claim with the carrier; claims can take up to 30 days.
Once the carrier confirms a parcel as delivered, it is between the carrier and you, and we can’t refund or resend it.
My item arrived damaged or wrong
Write to us at info@supremedoggarage.com within 48 hours of delivery with your order number and clear photos or a video. Once approved, we send a replacement or refund it; a damaged or wrong item doesn’t need to come back.
My dog is between two sizes
Take the larger size for a regular fit, a growing puppy or a layer underneath. A short, smooth coat and a sporty fit can take the smaller one when the chest still has a little room.
Do I pay customs or import taxes?
Our prices don’t include import duties or taxes. Where your country charges them, they are paid by you, usually to the carrier on delivery. Your local customs office can tell you the amount; if you aren’t sure, ask us before you order.
Where do I enter a discount code?
In your cart or at checkout, in the coupon field.
