Supreme Dog Garage · Shipping & Delivery
Free shipping to the U.S. & Canada.
Every U.S. & Canadian order. No minimum spend.
FREE international shipping worldwide on orders over $75 USD.
For other international orders of $75 USD or less, standard shipping is $6.95 USD. Available to supported destinations. Find delivery estimates and tracking help below.
Where we ship & shipping rates
Standard shipping is FREE on every order to the United States and Canada, with no minimum purchase.
Elsewhere in the world: FREE standard shipping on orders
over $75 USD.
For orders of $75 USD or less, shipping is a flat
$6.95 USD per order.
| Destination | Standard shipping per order |
|---|---|
| United States | FREE |
| Canada | FREE |
| United Kingdom | FREE over $75 $6.95 for orders under $75 |
| Australia & New Zealand | FREE over $75 $6.95 for orders under $75 |
| European Union | FREE over $75 $6.95 for orders under $75 |
| Norway & Switzerland | FREE over $75 $6.95 for orders under $75 |
| United Arab Emirates & Saudi Arabia | FREE over $75 $6.95 for orders under $75 |
| Qatar, Kuwait, Bahrain & Oman | FREE over $75 $6.95 for orders under $75 |
| Other supported destinations | FREE over $75 $6.95 for orders under $75 |
All amounts are in U.S. dollars. The $75 threshold is based on the merchandise subtotal after discounts, excluding shipping and taxes. Orders must exceed $75 USD to qualify outside the U.S. and Canada; an order of exactly $75 USD has a $6.95 shipping charge. Import charges, if applicable, are separate from shipping; see customs, duties & taxes below.
Worldwide shipping means shipping to supported destinations, subject to carrier coverage and applicable restrictions. Available shipping options and charges are displayed at checkout before payment. If your country is not listed or you are unsure whether we can deliver to your address, contact us before ordering.
Processing & fulfillment
Orders are dispatched from international warehouses and fulfillment locations selected according to product availability and the delivery destination. Your order may ship internationally, including when the delivery address is in the United States or Canada.
Orders are usually processed within 1–3 business days before dispatch. Business days are Monday through Friday, excluding public holidays. Processing time is separate from the estimated transit time below.
Any different processing timeframe for a preorder or item awaiting stock will be stated before purchase. Carrier selection depends on the destination, parcel, and available services.
Estimated delivery times
These estimated delivery times are based on our previous orders and begin after dispatch. Please allow an additional 1–3 business days for processing.
Including processing: Approximately 7–15 business days for the U.S., 7–18 for Canada, and 8–19 for other supported destinations, counted from order placement.
These timeframes reflect previous delivery experience and are estimates, not guaranteed delivery dates. Actual delivery may vary with the fulfillment location, destination, customs clearance, carrier disruptions, weather, and seasonal demand. Weekends and public holidays are excluded.
For a destination-specific estimate before ordering, contact our team.
Track your order
Once your order has been dispatched, we will send a shipping confirmation email with tracking details. Follow the link in your email or visit our order tracking page.
Tracking may not appear immediately after dispatch. Updates become available as the carrier scans your parcel, and there may be gaps between scans during international transit. If you need help with a tracking update, email us with your order number.
Track Your OrderCustoms, duties & taxes
Free shipping covers the standard shipping charge. It does not automatically include import duties, import taxes, customs clearance fees, or carrier brokerage fees.
When an order crosses an international border, these charges may be assessed by the destination country’s authorities or the carrier. Unless collected at checkout or expressly stated as included, applicable import charges are payable by the recipient where permitted by law. Customs inspections may also affect delivery time.
More shipping information
Orders arriving in separate packages
Items in the same order may be dispatched separately because of stock availability or fulfillment requirements. You will receive tracking details for each shipment at no additional shipping charge. Packages may arrive on different days.
Address accuracy & changes
Please provide a complete and accurate shipping address, including your apartment or unit number where applicable. If you notice an error, email info@supremedoggarage.com as soon as possible with your order number and the correction.
We will try to help, but changes may not be possible once processing or dispatch has begun. Incorrect or incomplete addresses may cause delays, failed delivery, or additional delivery costs.
Shipping delays
If we cannot dispatch your order within the timeframe stated when you purchased it, we will notify you, provide a revised dispatch estimate where available, and offer the option to accept the delay or cancel the unshipped items for a refund. We will obtain any consent required by applicable law and issue any required refund promptly.
If your order has already shipped and is taking longer than estimated, contact us with your order number. We will review the tracking information and work with the carrier or fulfillment partner to investigate.
Failed delivery & returned shipments
If a parcel is returned following an incorrect address, missed collection, refusal, or unsuccessful delivery, contact us to discuss the available options. Any additional charge for reshipping will be explained and agreed with you before the order is resent.
Cancellation and refund requests will be handled in accordance with applicable consumer rights.
Missing, lost, or damaged packages
If tracking says “Delivered” but you cannot locate your parcel, check the delivery details, nearby safe places, and whether someone at your address accepted it. Contact us if it is still missing.
If your parcel appears lost in transit or arrives damaged, email us with your order number and a description of the issue. For damage, photos of the packaging and affected items, if available, help us investigate.
We will review the issue with the carrier or fulfillment partner and arrange an appropriate resolution, including a replacement or refund where required by applicable law.
Returns & exchanges after delivery
For return and exchange instructions, please see our Refund, Exchange & Return Policy. Contact us before sending an item back so we can provide the correct instructions.
Nothing in this Shipping Policy limits any statutory consumer rights that cannot be excluded or restricted under applicable law. Seller information is available in our Terms & Conditions.
