Refund and Return Policy
WHAT IS OUR 14-DAY RETURN/EXCHANGE POLICY?
1, If your goods arrived damaged or faulty, you need to contact us within 48 hours of receiving your order at firstname.lastname@example.org with the photos of what you’ve received. We will arrange to deliver new items. You do not need to return the damaged goods.
2, If you find that the goods you have ordered do not correspond to the goods you received (different size/color/item), you have the right to return the goods back to us within 14 days of receiving your order. In this case, you need to contact us within 48 hours of receiving your order at email@example.com with the photos of what you’ve received. You do not pay a handling fee for returning these goods to us. Supreme Dog Garage bears the cost of returning the goods, and you will receive the prepaid shipping label from us. We will arrange to deliver the correct items that have been ordered.
3, If the product is not entirely to your liking, or the size you have ordered does not fit, you have the right to return it within 14 days after delivery without giving a reason. The goods returned must be undamaged and must not show signs of damage and use. The Buyer bears the cost of returning the goods, as same as choosing a carrier and shipping the products back to our warehouse of where the product was shipped from, either Singapore, Hong Kong, or China. First, please contact us, and we will provide you with the returning address. In order to return the goods for an exchange or receive store credit for your original order amount, please follow the steps below:
Products can only be returned if they are still in their original condition. Used products or products damaged by the customer will not be acceptable. Please remember you can’t wash the items above 30ºC = 86ºF. If you will damage the goods while washing them out over 30ºC = 86ºF, we will not accept the return.
All returns are for exchange for another size or store credit.
Please start the return by contacting us at firstname.lastname@example.org. Please provide pictures or a video of the product that supports your cause.
Upon approval, you will receive the instructions with the address where you need to mail the product you would like to return. These instructions are a need to follow.
After sending the shipment back to us, please reach out to us at email@example.com with the tracking number proving you have followed the instructions correctly.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
Upon the receipt of your package, your products will be examined, and an exchange or refund will be processed via store credit.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
There are certain situations where only partial refunds are granted (if applicable):
a, any item not in its original condition, is damaged or missing parts for reasons not due to our error.
b, any item that is returned more than 14 days after delivery.
c, several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.