We process orders within 1-4 business days. Processing includes checking, packing, and sending your order out. Processing time should be added to the total delivery time.

If we are not sure if you have chosen the right sizes, we will contact you via email.

Please understand that due to COVID-19, the shipments may delay! The registration of the parcels in the importing sorting centers around the world is still slower because of outbreak situations. The national posts hold the packages due to the high volume of the shipments being processed from overseas.

The most affected countries: USA, Canada, Australia

Other countries are already in a much better situation.

Please understand that we do not have control over the delays. All the parcels are insured. If it has gone 12 weeks after we have shipped your order and you have still not received it, please contact us immediately.

✔ WORLDWIDE TRACKED SHIPPING

  • Free worldwide standard shipping for orders over $75.
  • Standard Shipping for orders under $75 & estimated shipping times (business days):
Country Shipping costs per 1 parcel

Estimated shipping times (in normal conditions = before COVID-19)

Estimated shipping times for the April, May & June shipments

Estimated shipping times for the newest orders since July

United States $4.99 8 - 16 b.d. 5-12 weeks 2-8 weeks
Canada $6.99 10 - 18 b.d. 5-12 weeks 2-8 weeks
United Kindgom $6.99 10 - 18 b.d. 2-5 weeks 2-3 weeks
Other European countries $6.99 10 - 18 b.d. 3-6 weeks 2-6 weeks
Australia & New Zealand $6.99 10 - 18 b.d. 5-12 weeks 3-8 weeks
Latin America $9.99 14 - 26 b.d. 3-5 weeks 3-6 weeks
Asia & Africa $9.99 12 - 24 b.d. 3-5 weeks 3-6 weeks

 

We also offer DHL Express shipping options with guaranteed delivery within 1-3 weeks. You will see if DHL express option is available for the item in checkout. If you're not seeing DHL Express in the checkout, please contact us at info@supremedoggarage.com or chat with one of our team on the bottom right corner at the www.supremedoggarage.com.

    ✔ TRACKING NUMBER

    • We provide tracking numbers with every order.
    • To track your order, please wait up to 2 business days after processing.
    • You can track your shipment here: TRACK ORDER

     

    All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because ALL THE PACKAGES ARE INSURED, we will send you a new package with quicker shipping and full tracking. Please see our "Refunds & Returns Policy" for when these might be applicable to shipping situations.

     

    The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.